DESCRIPTION
This presentation sets out an approach to develop a service growth and effectiveness strategy.
The contents include:
• Define strategy
• Build capabilities
• Optimize operations
• Sell and market
This is a supplement to another document of mine titled "Service Growth & Effectiveness Strategy." See related documents below.
This document provides a comprehensive framework for segmenting service offerings by customer segment. It includes detailed primary activities like defining customer segmentation, performing needs assessments, and matching service offerings to customer needs. Key deliverables feature customer needs by segment, services offerings by segment, and value propositions tailored to each segment.
The approach also emphasizes leveraging acquisitions and alliances to fill capability gaps. It includes tools such as a make versus buy decision matrix, partner candidate assessment, and deal scope analysis. Primary activities involve determining internal capability gaps, identifying potential partners, and developing a business case for acquisitions or alliances. Key deliverables include a detailed acquisition or alliance plan.
Optimizing services delivery is another critical focus. The document outlines steps for establishing internal cost and performance baselines, performing external analyses, and prioritizing improvement opportunities. It includes a prioritization matrix for improvement opportunities and quantifies ROI impact. Key deliverables are a quantitative baseline analysis and a high-level implementation plan.
The final section covers optimizing services sales effectiveness. It includes high-level benefit quantification, measurements and rewards, and organizational considerations. Primary activities involve conducting baseline analyses, comparing industry best practices, and designing a to-be sales model. Key deliverables include a new design for sales of service with product, increasing renewals, and quantifying financial benefits.
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Source: Best Practices in Service Transformation PowerPoint Slides: Services Growth & Effectiveness Approach PowerPoint (PPT) Presentation, Documents & Files
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Business Growth Strategy
This bundle contains 5 total documents. See all the documents to the right.
Service Transformation Growth Strategy Cost Reduction Assessment Consulting Frameworks Strategy Development PMI Quality Management & Assurance Consulting Training Strategy Frameworks Innovation Management Process Mapping Marketing Plan Development Service Design Augmented Reality Fourth Industrial Revolution Cost of Quality Chief Strategy Officer Strategic Analysis Organizational Design Business Case Development Breakout Strategy Sales Procurement Strategy Process Analysis Process Improvement Competitive Advantage Porter's Five Forces Business Case Example Financial Modeling Gap Analysis
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